All orders within Australia, will be sent using TOLL IPEC express service Unless you have supplied a PO BOX these will be shipped using Australia Post.
This excludes any returns and exchanges.
For all Australian orders less than $150 a flat rate of $15AUD will be charged.
Please allow up to 7 business days to receive your order, depending on what state and/or territory you live in. During sale and peak periods, there may be further delays with your order being processed.
Once your order is dispatched, you will receive a shipping confirmation to your email containing your tracking number which will allow you to track the delivery of your parcel via the TOLL website.
Oncewas dispatches all orders from our head office in Victoria, Monday to Friday. If we receive your order on a Victorian Public Holiday, it will not be processed until the following day.
Oncewas offers FREE SHIPPING worldwide on all orders over $300.
International orders will be sent using Australia Post’s Registered Post International. This excludes any returns and exchanges.
For all international orders less than $300 will be charged dependent of your location and the size of your order.
Please allow an approximate delivery timeframe of 7 – 14 business days, depending on your location.
When orders shipped internationally, reach your destination, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Please note: All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.
Any duty and taxes incurred in the country of destination are the responsibility of the customer.
Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
Once your order is dispatched, you will receive a shipping confirmation to your email containing your tracking number which will allow you to track the delivery of your parcel via Australia Post.
To confirm your Oncewas Pre Order, full payment is required at checkout.
Please note that the delivery dates of pre-order items are an approximation only.
Actual delivery dates may vary and you’ll be notified if any changes to delivery dates occur. If for any reason your order cannot be fulfilled your payment will be refunded in full.
The total shipping charges for each order will be allocated proportionally to the cost of the items shipped.
Please refer to Australian and International shipping conditions above for charges and delivery times.
You will receive a shipping confirmation email for all items as they are shipped.
Pre-order items are excluded from promotions.